Web Survey Bibliography
Title Retaining Good Interviewers: Characteristics that Affect Interviewer Turnover and Retention in a CAPI Survey
Author Williams, A. E., Cook, T., Apodaca, R., Hall, K.
Source Proceedings of the Survey Research Methods Section, American Statistical Association, 1999, pp. 1032-1035
Year 1999
Access date 24.03.2004
Full text pdf (327k)
Abstract Computer-assisted personal interviewing (CAPI) studies often incur higher training costs due to the additional training required to master study hardware and software. As training costs increase, so does attention to interviewer retention rates. In order to better manage project resources, organizations must understand the factors that influence interviewer turnover. The Medicare Current Beneficiary Survey (MCBS) is a national, longitudinal study of the Medicare population. MCBS interviews over 50,000 beneficiaries per year, with a field staff of 225 interviewers. Over 500 interviewers have attended the project's 14-day training sessions. When the study began in 1991, MCBS experienced high interviewer retention rates. However, since 1998 less than one-half of the interviewers hired stayed with the survey for 1 year. Decreasing retention rates of trained interviewers led to an examination of which interviewer attributes can predict tenure. Since its inception, MCBS has maintained an interviewer database of demographic, experiential, and attitudinal information on each person hired. Each interviewer who begins the study is asked to complete a questionnaire that measures interviewing and computer experience. When an interviewer leaves the project, the database is updated with the reason for departure. To better understand the relationship between interviewer characteristics and retention, analyses of data on those who left the project and those who remain were conducted. The results indicate that retention does not increase with interviewer education, however it does increase with interviewer age. Interviewers residing in rural areas tend to stay with the project longer. And surprisingly, interviewers with the least amount of computer experience remain on this CAPI study the longest.
Access/Direct link Homepage - conference (full text)
Year of publication1999
Bibliographic typeConference proceedings
Web survey bibliography - 1999 (45)
- Making Web research pay off: A research manager roundup; 1999; Smith, P.
- Back to the Future of Online Polling; 1999; Taylor, H., Terhanian, G., Mitofsky, W. J.
- Nonresponse in Web Surveys; 1999; Vehovar, V.
- Designing Web Usability: The Practice of Simplicity; 1999; Nielsen, J.
- The Design of an International Real Time Data Collection System: SADC-HYCOS; 1999; Andrews, A. J., Pieyns, S., Servat, E.
- Survey research; 1999; Krosnick, J. A.
- Factors affecting measurement stability. More is not necessarily better: Effects of number of items...; 1999; Thomas, R. K.
- Calibration as a standard method for treatment of nonresponse; 1999; Lundstrom, S., Sarndal, C.-E.
- Question Appraisal System - QAS-99 ; 1999; Willis, G. B., Lessler, J. T.
- Current Internet science - trends, techniques, results. ; 1999; Reips, U.-D., Batinic, B., Bandilla, W., Bosnjak, M., Graef, L., Moser, K., Werner, A.
- Internet Systems for Evaluation Research; 1999; Watt, J. H.
- 'Once would be enough': some reflections on the issue of safety for lone researchers ; 1999; Kenyon, E., Hawker, S.
- The Effect of Incentives on Response Rates in Interviewer-Mediated Surveys; 1999; Singer, E., van Hoewyk, J., Gebler, N., Raghunathan, T., McGonagle, K.
- Measuring the Flow Construct in Online Environments: A Structural Modeling Approach; 1999; Novak, T. P., Hoffman, D. L., Yung, Y.-F.
- Internet Survey Data Collection: The Case Of Webqual; 1999; Deans, K. R., Adam, S.
- Drop-out caused by JavaScript: "I could not have expected this to happen " - A Web experiment...; 1999; Reips, U.-D., Schwarz, S.
- Can Internet Polling Work? Strategies for Conducting Public Opinion Surveys Online; 1999; Flemming, G., Sonner, M.
- Development of a system for on-line evaluation of teaching; 1999; Marsh, J., Jones, Ja., Boehnker, D. N., Mavis, K.
- Improving Electronic Data Collection and Dissemination Through Usability Testing; 1999; Murphy, E. D., Marquis, K., Hoffman, R., Saner, L., Tedesco, H., Harris, C.
- Internet Data Collection at the U.S. Census Bureau; 1999; Kanarek, H., Sedivi, B.
- The internet ... A possible research tool?; 1999; Senior, C., Smith, Mi.
- Casting a wider net; 1999; Marinelli, J.
- Anatomy of an on-line focus group; 1999; Sweet, C.
- On-line focus groups: Mainstream in the millennium?; 1999; Thorne, G.
- In-home CAPI: a new era in data collection?; 1999; Bos, R.
- Recruiting sources for on-line studies; 1999; Bradford, D. P.
- Research and the Internet: a winning combination; 1999; Clarkson, B.
- Surveying collegiate Net surfers; 1999; Wygant, S., Lindorf, R.
- An empirical comparison of traditional and web-based experimental survey administration: Could it be...; 1999; Frey, B. F.
- Japan Has 18 Million Internet Users; 20 Pct. Tried E-Commerce; 1999; Nikkei NetBusiness
- Principis's Web Survey competent for basic tasks; 1999; Marshall, T.
- Complementary and alternative medicine use by patients with inflammatory bowel disease: An Internet...; 1999; Meddings, J. B., Hilsden, R. J., Verhoef, M. J.
- Computer-Assisted Interviewing: The Design and Application of Survey Software to the Wired Suburb Project...; 1999; Hampton, K. N.
- Pollsters.com; 1999; Mitofsky, W. J.
- Realtime Interviewing Using the World Wide Web; 1999; Chen, Pe., Hilton, S. M.
- Comparing Seven Forms of Online Surveying; 1999; MacElroy, B.
- Designing and implementing Web-based surveys; 1999; Lazar, J., Preece, J.
- Overcoming Methodological Concerns in the Investigation of Online Sexual Activities; 1999; Cooper, A., Scherer, C. R., Mathy, R.
- E-mail surveys: what we've learned thus far; 1999; Schuldt, B. A., Totten, J. W.
- Privacy Issues in Internet Surveys; 1999; Cho, H., LaRose, R.
- Research Methodology: Taming the Cyber Frontier-Techniques for Improving Online Surveys; 1999; Kaye, B. K., Johnson, T. J.
- Surveying Through Cyberspace; 1999; Supowitz, J. A.
- Online Research: Methoden, Anwendungen und Ergebnisse ; 1999; Batinic, B., Bandilla, W., Graef, L., Werner, A.
- Ethical decision making in business: A comparison between New Zealand decision makers and a World Wide...; 1999; Frey, B. F.
- Introductory notes on Web interviewing; 1999; Ahlhauser, B.